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Information System Assessment and Proposal for ICT Modification
Stejný, Jiří ; Zetík, Rostislav (referee) ; Koch, Miloš (advisor)
The diploma thesis deals with information system in Telefónica O2 Czech Republic company. The thesis is focused on describing the existing enterprise information system especially in terms of processing customer requirements and their impact on customers. The aim is to draft changes in the information system of conflict resolution department orders. The changes are geared to enhancing the effectiveness of staff members and increase customer satisfaction.
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Information System Assessment and Proposal for ICT Modification
Čička, Dominik ; Novák, Jíři (referee) ; Klusák, Aleš (advisor)
This bachelors thesis deal with analysis of environment of company NDŽ s.r.o. It is discussing about review of information system and suggestion of solutions. First part contains theoretical basis of this thesis and analyzes, which I realized in company. In pursuance of analyzes this thesis contains own suggestions of solution for increase effectiveness of information system and overall summary.
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IS analysis and enhancement scheme
Chasák, Petr ; Jarošová, Lenka (referee) ; Dydowicz, Petr (advisor)
The information system in a dynamic expanding company becomes more and more the key issue. Therefore its actualization and adaptation to the new needs of the company is necessary. The concern of this thesis is to evaluate the currently used information system in the company and to define its imperfections. Further it recommends certain measures that should be implemented as soon as possible to eliminate the imperfections, with respect to the financial demands.
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Analysis of the CRM System of the Chosen Company
Bartošková, Vlasta ; Grus, Vojtěch (referee) ; Klčová, Hana (advisor)
The thesis deals with Customer Relationship Management. The theoretical part focuses on the developement of customer relations and the CRM. Analytical part of the thesis is focused on current state of the CRM system assessment being used. From the obtained information and the revealed weaknesses in this company I seek to introduce a proposal of changes and recommendations that should lead to improve the creation and maintenance of customer relationships.
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Implementation of the information system
Kočan, Matej ; Koch, Miloš (referee) ; Novák, Lukáš (advisor)
The thesis deals with the selection of a suitable information system for a selected company, which operates in the area of mechanical engineering and is engaged in the production of bearings. A suitable system is chosen from among several candidates and is selected by a rough and fine selection according to the company's requirements. The work also deals with the process of implementation of the new information
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Company CRM Concept and Implementation Project
Špringl, Petr ; Tobola, Jiří (referee) ; Chlebovský, Vít (advisor)
This thesis deals with analysis and possibilities of improvements in the area of customer relationship management in a company. There is a theoretical framework regarding customer relationship management and CRM systems including their implementation. The thesis includes analysis of current state of CRM in a concrete company and a proposal of a new CRM system implementation schedule based on the analysis. Finally, there is a discussion of benefits of the proposed project and author's proposals heading to improvements of CRM in the company.
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Information System Selection
Dostál, Ondřej ; Bořil, Jan (referee) ; Koch, Miloš (advisor)
This thesis describes the selection of an optimal information system for construction company UNICON, Ltd. Part of the thesis is analysis of current situation and based on it also selection of best solution of IS, which usage is then described.
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ICT Selection
Černín, Ondřej ; Táborský, Matěj (referee) ; Koch, Miloš (advisor)
The Bachelor thesis focuses on the analysis of the needs and requirements of a particular company for the information system. After processing these data will be my task to choose the most appropriate solution and modify it to suit the needs of the company. In the last section, I will discuss the actual implementation of information systems in the company.
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